Shipping & Returns
Ships from Singapore. Worldwide delivery. Backed by a real policy.
Shipping
Within Singapore
- Standard: 2–4 business days
- Rates calculated at checkout
- Tracking emailed when label is created
International
- Delivery: 7–21 business days
- Rates calculated at checkout
- Customs duties are the buyer's responsibility
Note: All orders ship from Singapore. International orders may be subject to import duties and taxes levied by the destination country. These charges are not included in our shipping rates and are the recipient's responsibility. Delivery times may vary during peak seasons or due to customs processing.
Returns & Exchanges
We accept returns of unworn, unwashed items in original condition with tags attached within 30 days of delivery. Email support@rerise.fit with your order number to start the process.
Free Size Exchanges
Need a different size? Same 30-day window, same process. Tell us the size you want and we ship the swap the day we receive your return.
Not Eligible for Return
- Sale items (final sale — no returns or exchanges)
- Items that have been worn, washed, or altered
- Items returned after 30 days from delivery
- Normal wear and tear
Defects & Incorrect Orders
If your order arrives defective or incorrect, we'll make it right — no questions asked.
Eligible for Full Replacement or Refund:
- Manufacturing defects (stitching, fabric flaws) within 12 months of purchase
- Incorrect item or size shipped
- Damaged items upon arrival
How to Report an Issue
Document the Issue
Take clear photos of the defect or incorrect item, including the packaging.
Contact Us
Email support@rerise.fit with your order number and photos within 30 days of delivery.
Resolution
Our team will review your claim and respond within 24–48 hours.
Refund Processed
Approved refunds are processed within 5–7 business days to your original payment method.
Questions?
Email us at support@rerise.fit — we typically respond within 24 hours on business days.